Return and Refund policy

Returns

We are very confident you will love your new item. This is why we offer a no quibble returns policy that lasts 30 days for UK buyers and 45 days for overseas buyers.

If for any reason you are unhappy with your purchase we will refund you in full.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kitbagsandlockers.com. 

Exchanges (if applicable) 
We are more than happy to exchange an item if you change your mind, send us an email at info@kitbagsandlockers.com and send your item to: 48 Bright Meadow, Halfway, Sheffield, S204SY, United Kingdom. 

Shipping 
To return your product, you should mail your product to: 48 Bright Meadow, Halfway, Sheffield, S204SY, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item. However, if you are returning your item due to a fault on our side like damage or poor quality, for example. We will cover the postage cost.